Privacy Policy

Introduction

Welcome to ji77, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal information of all users who access our services through ji77.vu. This Privacy Policy describes how ji77 collects, uses, stores, and safeguards your personal data when you use our website, mobile experience, games, betting services, and payment tools including bKash, Nagad, and Rocket.

By registering an account, making a deposit, placing a bet, or simply browsing ji77, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our platform immediately. We encourage all players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to read this document carefully before playing.

Information We Collect

ji77 collects personal information that you provide directly to us, as well as data we generate through your use of the platform. The categories of information we collect include:

• Identity information: full name, date of birth, national ID number or passport details (required for account verification and responsible gaming compliance).
• Contact information: mobile phone number, email address, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Rajshahi, Sylhet, or other divisions).
• Financial information: transaction histories, deposit and withdrawal records, bKash wallet numbers, Nagad account references, Rocket mobile banking identifiers, and payment method details.
• Technical data: IP address, device type, operating system, browser type, session duration, pages visited, geolocation data, and cookies or similar tracking identifiers.
• Behavioural data: game preferences, betting patterns, wager amounts, bonus usage, and platform interaction history — used to improve your experience and for responsible gaming assessments.

We collect only the minimum data necessary for the purposes described in this policy. We do not collect sensitive data such as racial or ethnic origin, political opinions, or religious beliefs.

How We Use Your Information

ji77 uses the personal data we collect for the following specific purposes:

• Account management: creating and maintaining your ji77 account, verifying your identity, processing deposits and withdrawals, and providing access to our casino games, slots, and cricket betting features.
• Customer support: responding to your inquiries, resolving disputes, and providing technical assistance when you contact our support team.
• Security and fraud prevention: monitoring transactions and account activity to detect and prevent fraudulent behaviour, money laundering, and unauthorised access.
• Responsible gaming: using behavioural and financial data to identify players who may be experiencing problem gambling, and to enforce self-exclusion, deposit limits, or cooling-off periods where applicable.
• Service improvement: analysing aggregated usage patterns to improve our game catalogue, platform performance, promotions, and the overall user experience for players across Bangladesh.
• Communications: sending you important account notifications, transaction confirmations, promotional offers (if you have opted in), and service updates via SMS or email.

Data Sharing and Disclosure

ji77 does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only in the following limited circumstances:

• Payment processors: transaction data is shared with authorised payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals.
• Technology partners: our game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) may receive limited session and wagering data necessary to operate the games and verify outcomes fairly.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, financial regulators, or government authorities if required by applicable law or a valid legal order.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

All third-party partners with whom ji77 shares data are contractually required to handle that data securely and in compliance with applicable privacy standards. We do not authorise them to use your data for any purpose beyond what is strictly necessary.

Cookies and Tracking Technologies

ji77 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files stored on your device that allow us to recognise you on return visits, remember your preferences, and measure how you interact with our site.

The types of cookies ji77 uses are:

• Essential cookies: strictly necessary for the platform to function. These enable session management, login state, and secure payment initiation. Disabling them will prevent core features from working.
• Performance cookies: collect anonymised usage statistics that help us understand which game categories, pages, and features are most popular among our Bangladeshi players.
• Preference cookies: remember your language setting, display preferences, and any custom platform configurations you have saved during your session.

You may manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may impair your ability to log in, place bets, or access certain features on ji77. We do not use cookies to collect or store payment credentials.

Data Security

ji77 employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, secure server environments with restricted access controls, and regular security audits conducted by qualified professionals.

While ji77 takes all reasonable steps to secure your data, no method of electronic transmission or storage is completely infallible. If you suspect any unauthorised use of your ji77 account, you must notify our support team immediately at [email protected]. We will investigate and take appropriate remedial action without undue delay.

Data Retention

ji77 retains your personal data for as long as your account remains active or as required to provide you with our services. Once you close your account, we will retain transaction records, identity verification data, and account activity logs for a minimum period as required by applicable financial and anti-money-laundering regulations. This retention period is typically five (5) years from the date of account closure or the last relevant transaction.

Data that is no longer required for the purposes for which it was collected will be securely deleted or anonymised. Where anonymisation is not technically possible, data will be isolated from any active use until it can be safely destroyed.

Your Rights Regarding Your Personal Data

ji77 respects your rights over your personal data. Depending on your circumstances, you may have the right to:

• Access: request a copy of the personal data ji77 holds about you, including your account information, transaction history, and any profile data we have on file.
• Rectification: request correction of inaccurate or incomplete personal data held about you on the ji77 platform.
• Erasure: in certain circumstances, request that ji77 deletes your personal data. Note that this right is subject to our legal obligations to retain certain records as described in the Data Retention section.
• Restriction: request that we restrict the processing of your data in specific situations, such as when the accuracy of the data is contested or when processing is unlawful but you oppose erasure.
• Objection: object to the processing of your data for direct marketing or profiling purposes. You may opt out of promotional communications at any time by contacting our support team.

To exercise any of these rights, please contact our data privacy team by emailing [email protected]. We aim to respond to all valid data requests within thirty (30) calendar days. Identity verification may be required before we process any data request.

Third-Party Payment Processors

Deposits and withdrawals on ji77 are processed through trusted third-party payment service providers, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a financial transaction, you will be interacting directly with these providers, and their own privacy policies and terms of service will govern the handling of your payment data. ji77 does not store your full card details or mobile banking PINs on our servers.

We strongly recommend that you review the privacy policy of any payment provider you use in conjunction with ji77. Links to these third-party services are provided for transaction purposes only; ji77 is not responsible for the privacy practices of external services.

Age Restriction and Minor Protection

ji77 is strictly an adults-only platform. Players must be 21 years or older to register an account, make deposits, or participate in any games or betting activities on ji77. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling services, including ji77. If you suspect that a minor is using your ji77 account or has created their own account using false age information, contact us immediately at [email protected].

Changes to This Privacy Policy

ji77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. When we make material changes to this policy, we will notify registered users by posting a prominent notice on the ji77 platform, by sending an email to the address on file, or by updating the effective date shown at the top of this document.

Your continued use of ji77 after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically, particularly before making deposits, to ensure you are comfortable with our current data practices.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ji77 handles your personal data, our privacy support team is here to help. We are committed to addressing all privacy-related inquiries promptly and transparently.

You can reach us at: [email protected] — our team operates seven days a week and aims to respond within 24 hours. For formal data access or deletion requests, please include your registered account email and a brief description of your request in your message.